Pick-Up
How to Pick Up
You can save on shipping and packaging costs by opting to pick up your material from a factory location. Pick up will-call is available at the following locations:
Anaheim
Amerimax Building Products
Mon – Friday 7:00 AM – 1:30 PM
1773 West Lincoln Ave, Unit V, Anaheim, CA. 92801
Phoenix
Amerimax Building Products
Mon – Friday 7:00 AM – 2:30 PM
616 S. 55th Ave., Phoenix, AZ. 85043
Romoland
Amerimax Building Products
Mon – Friday 7:00 AM – 3:00 PM
28921 U.S. Hwy 74, Romoland, CA. 92585
Sacramento
Amerimax Building Products
Mon – Friday 7:00 AM – 3:00 PM
1835 Diesel Dr., Sacramento, CA. 92838
Details:
Material is produced and transferred to will-call facilities within 5-10 business days, and typically requires a pick up truck with a ladder rack, trailer, or U-Haul. Material can be spliced upon request to accommodate your transportation needs.
For example, if you order a 12×20 patio cover, your longest piece will be 20’6” unless spliced. Splicing is not always an option depending on your quantity of posts. Please contact a sales representative to help you determine your longest piece.
Terms
PLEASE NOTE: It is your responsibility to load your kit on to your own transportation. We recommend removing the bundles from the pallet and loading each piece individually. This is a great opportunity to inspect your material for damage. Please report any damaged material before leaving the yard. If damaged material leaves the yard, Patio Kits Direct will be unable to file a claim to produce replacement material free of charge.
Due to the savings received by opting for the pick up option, we do not offer compensation for vehicles or trailers rented, time spent transporting, or time spent if multiple trips are required to pick up your material.
Customer is responsible for planning and arranging proper transportation for their pick up.
– You are responsible for loading your own kit.
– Report any damage before leaving the yard.
– Report any shortages before leaving the yard.
– We are unable to file a claim if you leave the yard without reporting damaged or shorted material.
If there are any material’s missing from your kit, Patio Kits Direct will arrange for the materials to be reproduced by the manufacture. These replacement materials are required to be picked up at the manufacturer per the terms of the original purchase. Replacement materials will not be shipped to customer without collecting payment for freight.
Delivery
For those areas not accessible to pick up locations, or customer’s choosing to have the material delivered to their residence/ job site, material will most commonly be sent via freight carrier. Manufacturing and delivery takes approximately 2-3 weeks
Details:
Material is produced and transferred to will-call facilities within 5-10 business days, and typically requires a pick up truck with a ladder rack, trailer, or U-Haul. Material can be spliced upon request to accommodate your transportation needs.
For example, if you order a 12×20 patio cover, your longest piece will be 20’6” unless spliced. Splicing is not always an option depending on your quantity of posts. Please contact a sales representative to help you determine your longest
You must be present to receive and unload your kit. The carrier will reach out to you in order to schedule a time for delivery.
Please read the following carefully:
Please make sure to inspect all packages for damage on the day of delivery. If you see ANY signs of damage (even if there is a minor scratch on the shipping box, or you suspect ‘concealed’ damage), please do the following:
1) Mark DAMAGED on the delivery form Bill of Lading (BOL), and your personal form.
**If damaged is not checked, Patio Kits Direct will not be able to arrange compensation for the damage through the carrier or replace your material. This is the customer’s responsibility, and if damaged is not checked, the customer will be charged for any replacement material and shipping/packaging costs incurred. **
2) Accept the delivery. Do not refuse the delivery or send anything back with the carrier even if damaged! If material is refused and sent back to the carrier, redelivery fees incurred from the freight carrier will be extended to the customer for payment.
3) Notify us of the damage. File a claim within 2 days as well as a list of which parts were damaged, we will replace any and all parts damaged upon shipping at no additional cost, as long as damaged is marked on the BOL form.
4) Please provide 4-10 photos of the damage incurred.
Please note; a freight driver must be able to drive into your neighborhood. Ifa the freight company is unable, or feels unsafe about the delivery, they will hold your material at the transfer station for customer to arrange your own pickup .
– Please DO NOT schedule your build until you have received your KIT and thoroughly inspected it.
– Please DO NOT schedule time off work to receive kit until you have confirmed the time of delivery with the freight carrier.
– Patio Kits Direct is not liable for compensation for lost time due to late deliveries on the carrier’s side. Although uncommon, freight delays sometimes occur. Freight is not delivered on holidays or weekends.
– Returns / Refunds are not accepted, as each kit is manufactured custom to your order.
